Today in our Spotlight on Silver series, we’re featuring panagenda, a fellow ESPC Silver Sponsor helping IT teams take control of the modern, hybrid workplace. Their flagship solution, TrueDEM, delivers advanced Teams call quality analytics and end-to-end visibility across the Microsoft 365 experience — from the user’s device and network to the cloud.
For IT teams, that level of insight is game-changing. Instead of guessing where performance issues start, they can pinpoint root causes instantly, resolve problems faster, and even prevent them before they happen. It means less time firefighting and more time optimising the employee experience.
Let’s hear more about what they’ve got to say…
Bright Star: What does TrueDEM do?
panagenda: TrueDEM delivers Advanced Teams Call Quality Analytics and End-to-End Microsoft 365 User Experience Monitoring.
It provides unique, real-time, and retrospective visibility into the full user journey for Microsoft 365 and Teams: from the user’s device and Teams client, across home/office networks and ISP, all the way to the Microsoft 365 cloud services. This end-to-end view allows IT to quickly diagnose and resolve the true root cause of performance issues, no matter where users connect from.
Bright Star: Who is TrueDEM for?
panagenda: TrueDEM is specifically designed for organisations that recognise the importance of smooth and frictionless collaboration, whether it be internal or in external communications with customers or partners, and the pivotal role Teams and Microsoft 365 play in that. The modern, hybrid workforce cannot function without. Disrupted services impact employee satisfaction and cost thousands, if not millions in lost productivity.
Bright Star: What problems does TrueDEM solve for customers?
panagenda: TrueDEM solves the critical challenges of:
- Teams Call Quality Troubleshooting: Reduces the time to troubleshoot persistent or intermittent call issues from hours to minutes and provides pro-active insights to mitigate issues.
- Blind Spots in Hybrid Work: Eliminates the “where’s the problem?” guesswork by collecting comprehensive data directly from the user’s endpoint and from within the Teams client, providing full visibility for users working from anywhere (home, office, or on the road).
- Proactive M365 Problem Resolution: Identifies and helps address poor device performance, network bottlenecks, and application conflicts before they generate a wave of help-desk tickets.
Bright Star: Do you sell direct or via resellers or both?
panagenda: We operate successfully through both direct sales and a global network of dedicated partners.
Bright Star: What 3 words would your customers or resellers use to describe working with you?
panagenda: Insightful. Dedicated. Effective.
Bright Star: If you could share one good news story where TrueDEM made a difference, which would it be, and why?
panagenda: A recent example saw a large enterprise with a global remote sales team faced with a sudden rise in the number of Teams calls being dropped mid-call. This severely impacted their customer engagements. Traditional tools provided no insights, other than “poor network quality,” but offered no solution or insight into what networks were affected. Using TrueDEM’s detailed call & network analytics, they quickly identified that the issue was a recent network change that had already been implemented on several of their networks. The detailed reporting not only accurately pinpointed the affected networks but showed the moment the issue started having an effect on calls.
By providing the info needed to identify the impacted networks, they were able to resolve the issue quickly and restore high-value sales productivity. It’s a perfect example of how TrueDEM provides the priceless, end-to-end insights that saves massive IT time and significantly boosts the Digital User Experience.
Bright Star: For those interested in learning more, where can people find you at ESPC?
panagenda: You can find the panagenda team at our booth 23. We look forward to seeing you at our booth for more information!
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💜 The Bright Star team will be at ESPC in Dublin 1-4th December 2025, and you’ll spot us in our trademark purple T-shirts.
If you do, be sure to come and say hello and scan the QR code on our backs for chance to win a special prize.
The only question is… can you find us? 💜
